All our dealing with customers will be open, fair and ethical.

We at Glowmore Finance are committed to transparency in dealings and to follow fair lending practices.

The rules are in vernacular language shall be displayed by Glowmore Finance in its office and branch premises.

We will treat all our customers with respect.

We at Glowmore Finance do not discriminate on the basis of caste and religion and shall treat everyone with respect.

We shall explain to our customers in clear and understanding manner.

We at Glowmore Finance are committed to make the borrowers fully aware of the procedure and systems related to loans and other products at the time of application, which is free of cost.

We will make our best effort to ensure that the loans we provide are within the customer’s capacity to repay and avoid over indebtedness.

We will communicate all the terms and conditions in vernacular language to the borrower.

Glowmore Finance does not collect any security deposit/margin money from the borrower.

Borrower shall produce documents required for identity, age and address Proof as per KYC guidelines provided by the RBI.

There is no penalty for either delay or prepayment of loans.

Except for the loan installments as mentioned in the repayment schedule, members need not pay any amount in cash or kind to Glowmore Finance staff or any other person.

We acknowledge every financial transaction in the presence of our members by providing a receipt.

The loan amount, insurance installment, rate of interest will be disclosed through loan card and loan receipt. Information’s related to Loan amount will be displayed in the Branch office properly.

If the loan is cancelled then the customer will be made aware of the reason behind that with all supportive details.

The customer will be made aware of the repayment process by loan card and loan agreement in vernacular language.

We will provide customers with a complaint resolution system to register their complaints and resolve it in a timely and fair manner.

Glowmore agrees for timely redressal of any complaint and behavior of its staff.

All changes in the terms and conditions of loans will be prospective.

We will not visit the member’s home or place of work for collections and disbursements. However, our field staff may visit the place of residence or work of the borrower(but not at odd hours i.e. after 8 pm and before 7 am) only if the borrower fails to appear at the centrally designated place on two or more successive occasions for recovery of loans in such locations where the RBI allows.

Loan application forms will not be returned to the members as it is the property of the organization.

We will respect our customer’s privacy & we will keep the client information confidential and the same will not be shared with anybody without prior permission of the member except in cases of legal and audit compliance.

We will ensure that changes in interest rates / changes are effect only for future loans. Changes in rates / changes will not affect existing loans.

We will ensure that the rate of interest and changes are in accordance with Reserve Bank Of India guideline.

We shall not use abusive language with members or with anyone else.

We shall not use any arm-twisting tactics to collect money from our members.

We will take all reasonable care to prevent inappropriate staff behaviour and will be accountable for the same.

Penalties may also be imposed on the field staff in cases of non-compliance with the Code of Conduct.

We do not use outsourced recovery agents for recovery.